Customer service
If you can't find the product you're searching for on our website, it's because the world of fasteners is incredibly vast, making it impractical to keep every item in stock. Get in touch with using the form below, and we'll explore the possibility of acquiring it for you.
Where do you ship from?
We ship from Granby in Quebec.
Can I order online and pick up?
No, unfortunately, we are not equipped to receive customers on-site due to insurance regulations.
Where are you located?
Our physical location is in Granby, Quebec.
Do you dropship?
No, we do not engage in dropshipping. All our products leave directly from our warehouse, and you can view the available quantities for each item.
Who are your suppliers?
All our suppliers are based on the North American continent for insurance and civil liability reasons, specifically in Canada or the United States.
What are the parcel carriers?
Our primary carriers are Canada Post, Purolator, UPS, and ICS. While we primarily utilize these carriers, there may be situations where other carriers are utilized. Shipping fees begin at $4.25. For orders surpassing $20 before taxes and weighing less than 500g, complimentary shipping is offered without tracking. If you prefer a tracking number, an additional shipping cost of $15 per order is applicable. Furthermore, orders exceeding $89 before taxes qualify for free shipping with tracking.
Place your question or heading here
Here you can place an explanation or answer to the question.
Do you have a minimum order amount or quantity?
No, there is no minimum requirement; you can order as much or as little as needed.
Can we place a special order?
Yes, if you cannot find what you're looking for on our website, contact us at service@canadabolts.ca, and we'll make every effort to locate it for you. Note that special orders are non-returnable and non-refundable.
Can I return items?
Yes, please refer to our Merchandise Return Policy outlined below.
Do you ship internationally?
Here you can place an explanation or answer to the question.
What payment methods do you accept?
We accept Amex, Visa, Mastercard, Shop Pay, Google Pay, Apple Pay, and PayPal.