Customer service

If you can't find the product you're searching for on our website, it's because the world of fasteners is incredibly vast, making it impractical to keep every item in stock. Get in touch with using the form below, and we'll explore the possibility of acquiring it for you.

Frequently asked questions

We ship from Granby in Quebec.

No, unfortunately, we are not equipped to receive customers on-site due to insurance regulations.

Our physical location is in Granby, Quebec.

No, we do not engage in dropshipping. All our products leave directly from our warehouse, and you can view the available quantities for each item.

All our suppliers are based on the North American continent for insurance and civil liability reasons, specifically in Canada or the United States.

Our primary carriers are Canada Post, Purolator, UPS, and ICS. While we primarily utilize these carriers, there may be situations where other carriers are utilized. Shipping fees begin at $4.25. For orders surpassing $20 before taxes and weighing less than 500g, complimentary shipping is offered without tracking. If you prefer a tracking number, an additional shipping cost of $15 per order is applicable. Furthermore, orders exceeding $89 before taxes qualify for free shipping with tracking.

Here you can place an explanation or answer to the question.

No, there is no minimum requirement; you can order as much or as little as needed.

Yes, if you cannot find what you're looking for on our website, contact us at, and we'll make every effort to locate it for you. Note that special orders are non-returnable and non-refundable.

Yes, please refer to our Merchandise Return Policy outlined below.

Here you can place an explanation or answer to the question.

We accept Amex, Visa, Mastercard, Shop Pay, Google Pay, Apple Pay, and PayPal.

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