Customer service

If you can't find the product you're searching for on our website, it's because the world of fasteners is incredibly vast, making it impractical to keep every item in stock. Get in touch with using the form below, and we'll explore the possibility of acquiring it for you.


At Canada Bolts, we are dedicated to providing prompt and courteous service to our valued customers. Find quick answers to your inquiries in our Frequently Asked Questions (FAQ) section.

For additional information or to share your comments, feel free to reach out to us via email at, through Facebook, or by phone at (438) 871-2058. If you encounter any issues with a product purchased from us, please contact us promptly by email at or use the form below.

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Frequently asked questions

We ship from Quebec, Canada.

No, we do not offer local pickup.

Our warehouse is in Quebec, Canada.

No, we do not engage in dropshipping. All our products leave directly from our warehouse, and you can view the available quantities for each item.

All our suppliers are based on the North American continent for insurance and civil liability reasons, specifically in Canada or the United States.

Our primary carriers are Canada Post, Purolator, UPS, and ICS. While we primarily utilize these carriers, there may be situations where other carriers are utilized. Shipping fees begin at $4.25. For orders surpassing $20 before applicable taxes and weighing less than 500g, complimentary shipping is offered without tracking. Furthermore, orders exceeding $89 before applicable taxes qualify for free shipping with tracking.

No, there is no minimum requirement; you can order as much or as little as needed.

Yes, if you cannot find what you're looking for on our website, contact us at, and we'll make every effort to locate it for you. Note that special orders are non-returnable and non-refundable.

Yes, please refer to our Merchandise Return Policy outlined below.

Currently, we only ship to Canada.

We accept Amex, Visa, Mastercard, Shop Pay, Google Pay, Apple Pay, and PayPal.



Products available on our website are intended for residential (domestic) use.

If, for a valid reason, you believe that a product purchased from us does not meet normal standards, we will consider replacing or refunding the product. A receipt or proof of purchase is required.

This warranty does not cover abuse, breakage, and normal wear and tear. Please contact customer service for more information.


Prices displayed on our site do not include delivery and applicable taxes, which will be added to your invoice.

Prices are subject to change without notice. Note that pricing is for each unit.


Photos serve as representations of the category (diameter and length may vary) or for illustrative purposes only, providing multiple angles for a comprehensive view. They do not depict quantity.


All our products are shipped from the province of Quebec, usually on the next business day. Delays may be longer during busy periods. For delivery delays, refer to Canada Post Standards or Purolator, depending on the chosen shipping mode.

If there is a delay in processing your order, we will notify you as soon as possible.

We are not responsible for delays caused by carriers such as Canada Post, Purolator, FedEx, or others.


Every effort has been made to display inventory as accurately as possible. In the case of an error, we reserve the right to offer the option to delay delivery until your order is complete or cancel your order.


Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information on the website, including pricing information, except as required by law.


Please note that in the event of an inventory error, if the item you ordered is no longer available, we reserve the right to issue an automatic refund. Products are subject to discontinuation without notice.


We are not responsible for undeliverable orders or those not received due to recipient address errors. Please ensure your address information is correct before placing your order.


Merchandise returns will be accepted for credit or refund under the following conditions:

  • You have 30 days from the shipping date to return your purchase.
  • The item must be in its original state, not used, damaged, cut, modified, or customized. A 20% restocking fee applies, and a refund will be issued for the remaining value. Shipping costs are not refunded.
  • Final sale for any discount of 30% and more. No refund, no exchange, no credit.
  • Refunds will be made using the same payment method used for your order.
  • For returns, we recommend using a trackable shipping service at your cost. We cannot guarantee receipt of your returned product until it is received, inspected, and approved by Canada Bolts.
  • A receipt or proof of purchase is required to complete your return.


Return shipping costs are the responsibility of the customer, and a 20% restocking fee applies. A refund will be issued for the remaining value. To complete your return, a receipt or proof of purchase is required.


If Canada Bolts is responsible for a shipping error, we will cover shipping costs and issue a credit or refund for the total amount of the product shipped in error. Contact us first to obtain a Return Goods Authorization (RGA) number before returning any product. No product will be received at our facilities without a valid RGA number.

  • Products must be returned within 30 days of obtaining the RGA number.
  • Returned goods should be properly packed to prevent damage or loss during transport.
  • The RGA number must be clearly written on all boxes or packages.
  • A receipt or proof of purchase is required to complete your return.


Your online shopping is secure at Canada Bolts. Your information, including credit card details, is sent as an encrypted email message to ensure the confidentiality of the information. This message cannot be intercepted, altered, or decoded by an intermediary.

Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After completion, your purchase transaction information is deleted.

Canada Bolts adheres to secure socket layer (SSL 256 bits) secure transmission standards, ensuring your transaction is always routed securely.

Supported by the Shopify platform, our site is PCI DSS Level 1 compliant, ensuring the highest level of security for your data and customer information.