Customer Service

CUSTOMER SERVICE

The product you are looking for is not on our web site?

Because the world of fasteners is virtually infinite, it is impossible to have everything in inventory. Contact us and we will do everything in our power to find what you are looking for.

TO REACH OUR CUSTOMER SERVICE

Canada Bolts strives to provide prompt and courteous service to its customers. For answers to your questions, see our Frequently Asked Questions (FAQ).

If you require further information or comments, we remain at your disposal and you can contact us by email at service@canadabolts.ca, via Facebook or by phone at (438) 871-2058. Our office hours are from 9 am to 5 pm (ET), Monday to Friday.

If you have a problem with a product purchased from us, email us at service@canadabolts.ca

TO REACH OUR ADMINISTRATION

You can contact us by email at admin@canadabolts.ca or by phone at (438) 871-2058.



FREQUENTLY ASKED QUESTIONS (FAQ’s)
No, you can order as much or as little as you need.
Yes. If you did not find what you were looking for on our web site, contact us at service@canadabolts.ca and we will do our best to find it for you. Note that special orders are not returnable or refundable..
Yes, see our Merchandise Return Policy below.
Yes.
We accept Visa, Mastercard, Shopify Pay, Google Pay, Apple Pay and PayPal.

WARRANTY

Products sold on our website are for Residential (Domestic) use.

If for a valid reason, you consider that a product purchased from us is not up to normal standards, we will consider replacing or refunding the product. We require a receipt or proof of purchase.

This warranty does not cover abuse, breakage, and normal wear and tear. Please contact customer service for more information.

PRICE POLICY

Prices shown on our site do not include delivery and applicable taxes which will be added to your invoice.

Prices are subject to change without notice. Note that pricing is for each unit.

PHOTOS

Photos are representative of the category (diameter and length will vary). The images with 3 items are placed in different angles to give customers a good view of the product.

PROCESSING, SHIPPING AND DELIVERY DELAYS

All of our products are shipped from the province of Quebec, usually on the next business day. The delay may be longer in busy periods. For delivery delays, please refer to Canada Post Standards.

If there is a delay in the processing of your order, we will make sure to notify you as soon as possible.

INVENTORY INACCURACY

We have made every effort to display as accurately as possible the inventory on hand. In the case of an error, we reserve the right to give you the option to delay delivery until your order is complete or cancel your order.

ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on the website, including without limitation, pricing information, except as required by law.

DISCONTINUED PRODUCT

Please note that in the event of an inventory error, if we no longer have the item you ordered, we reserve the right to refund it automatically. Products are subject to discontinuation without notice.

UNABLE TO DELIVER

We are not responsible for orders that can not be delivered or that have not been received due to a recipient address error. Please make sure your address information is correct before placing your order.

 

Merchandise returns will be accepted for credit or refund under the following conditions:

You have 30 days from the shipping date to return your purchase.

The article must be in its original state, meaning it has not been used, damaged, cut, modified or customized in any way. A 15% restocking fee will apply and we will issue a refund for the remaining value.

Final sale for any discount of 30% and more. No refund, no exchange, no credit.

Any refund will be made with the same payment method that was used for your order.

When returning product, we suggest using a trackable shipping service at your cost. We can not guarantee that we will receive your returned product. Credit may be issued only once product is received, inspected and approved by Canada Bolts.

To complete your return, we require a receipt or proof of purchase.

GOODS ORDERED BY MISTAKE

Return shipping costs are the responsibility of the customer, a 15% restocking fee will apply and we will issue a refund for the remaining value.

To complete your return, we require a receipt or proof of purchase.

GOODS SHIPPED BY MISTAKE

If Canada Bolts is responsible for a shipping error, we will pay shipping costs and will issue a credit or refund for the total amount of the product shipped by mistake. You must first contact us and obtain a Return Good Authorization (RGA) number before returning any product. No product will be received at our facilities without a valid RGA number.

Products must be returned within 30 days of obtaining the RGA number.

Returned goods should be packed properly as not to be damaged or lost during transport.

The RGA number must be clearly written on all boxes or packages.

To complete your return, we require a receipt or proof of purchase.

 

Your online shopping is secure at Canada Bolts. Your information, as well as your credit card information, is sent as an encrypted e-mail message that guarantees the confidentiality of the information contained therein. As a result, this message can not be intercepted, altered or decoded by an intermediary.

Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Canada Bolts meets the secure socket layer (SSL 256 bits) secure transmission standards, so your transaction will always be routed in a secure manner.

Being supported by Shopify platform, our site is PCI DSS Level 1 compliant. This means that all your data and customer information is highly secure.